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Past Consultations

Consultation - Phase 2 of the Patient Transport Service Improvement Project

October 2012 saw the completion of the first phase of our Patient Transport Service Improvement Project. Over the course of the year we have introduced a new direct patient booking line across Scotland, we have invested in our staff ensuring they have computer access in all our vehicles and we have begun improving our booking systems for patients and staff.

If you have used the Patient Transport Service since April this year then please complete the online survey here. This feedback is the start of influencing the work we will develop for our second phase of improvement to the Service from 2012-2015.

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Consultation - Equality Outcomes

The Scottish Ambulance Service has been working over the last few months to develop equality outcomes which will take our equalities work forward over the coming years. We would welcome your views.

Read the Equality Outcomes

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Consultation - Patient Focus Public Involvement Strategy 2014 - 2016

The Scottish Ambulance Service is committed to embedding person-centred care into all aspects of its work, involving staff in public involvement work across Scotland. We know we can not achieve person-centred care on our own. We are committed to building and strengthening partnership working with community members, NHS Boards and the wider NHS, along with other statutory services, Volunteer Development Scotland and the voluntary sector to support and foster good relationships and build resilience.

Our Patient Focus Public (PFPI) Involvement work is a key part of delivering an ambulance service which is more person-centred, as demonstrated by improvements in care experience, staff experience and in co-production.

We are currently developing our Patient Focus Public Involvement Strategy for 2014 - 2016. We would be grateful if you could read a draft copy of the strategy and provide us with any feedback.

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Consultation - Towards 2020: Taking Care to the Patient

Earlier this year the Scottish Government published its Route Map to 2020, setting out how NHSScotland would implement its 2020 Vision that “everyone would be able to live longer, healthier lives at home, or as close to home, as possible”. ‘The Scottish Governments vision is that by 2020 everyone is able to live longer healthier lives at home, or in a homely setting. We will have a healthcare system where we have integrated health and social care, a focus on prevention, anticipation and supported self management. When hospital treatment is required, and cannot be provided in a community setting, day case treatment will be the norm. Whatever the setting, care will be provided to the highest standards of quality and safety, with the person at the centre of all decisions. There will be a focus on ensuring that people get back into their home or community environment as soon as appropriate, with minimal risk of
re admission.’

In pursuit of the national quality ambitions for safe, effective and person-centred care, the Scottish Ambulance Service aims to continue to develop our service to:

• Improve access to healthcare

• Support the shift in the balance of care by taking more care to the patient

• Enhance our clinical skills as a key and integral partner within primary and secondary care teams

• Build and strengthen community resilience

• Expand our diagnostic capability and use of technology to improve patient care and

• Develop a more flexible, responsive and integrated scheduled Patient Transport Service.

This discussion document sets out the Scottish Ambulance Service’s proposed contribution to the Route Map moving towards delivery of the 2020 Vision, and builds on our 2010 – 2015 strategy “Working Together for Better Patient Care”.

Click to download the document.

Survey - Towards 2020

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Consultation - What do you think of our Annual Report for Feedback, Comments, Concerns and Complaints?

All NHS Boards in Scotland now have to produce an annual report for Feedback, Comments, Concerns and Complaints. The annual reports should include sufficient information to allow Boards to self-assess against the Participation Standard levels and enable the Scottish Health Council’s review of these levels, with a particular emphasis on how people have been involved in the work of the NHS Board, e.g. in looking at the themes from complaints and feedback and making improvements through:

  • analysis of complaints and feedback reports and information gathered from the patient feedback process

  • how the involvement of patients and the public has informed the improvement work around feedback and complaints

  • reporting on governance arrangements relating to feedback and complaints, including accountability, clear schemes of delegation and incorporation of complaints and feedback data for improvement.

We would welcome your feedback on the draft version of our annual report. We have tried to make this straightforward, by asking you to read the draft report, then complete a short feedback form.

Your feedback will help us produce the final version of the report, which will be submitted to the Scottish Government on 30 June 2015.

Read the draft Annual Report

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Consultation - Our draft Gaelic Language Plan (Dreachd de ar Plana Gàidhlig)

The Scottish Ambulance Service has been working over the last few months to develop a draft Gaelic Language Plan which will take our work in this area forward over the coming years.

You can read our draft in English here and in Gaelic here

We are keen to hear your views and would welcome your comments on this form.

The closing date for feedback is Friday 22 January 2016.

Alternatively should you wish to discuss this in more detail you can attend a public meeting at 10 am on Friday 8 January 2016 at our office at;
Scottish Ambulance Service
Gyle Square
1 South Gyle Crescent
EH12 9EB

Should you wish to attend this meeting please advise Ann Tobin, Equalities Manager on e-mail at atobin@nhs.net or by telephone on 0131 314 0035 by Monday 21 December 2015.

Tha Seirbheis Ambaileans na h-Alba air a bhith ag obair thar nam beagan mhìosan a dh’fhalbh gus dreachd de Phlana Gàidhlig ullachadh a stiùireas ar n-obair a thaobh na Gàidhlig sna bliadhnaichean a tha romhainn.

Faodaidh sibh an dreachd a leughadh ann am Beurla an seo agus ann an Gàidhlig an seo.

Bu thoigh leinn cluinntinn bhuaibh agus chuireamaid fàilte air ur beachdan agus faodaidh sibh an cur thugainn san fhoirm seo.

’S e an ceann-latha airson beachdan a thoirt dhuinn, Dihaoine 22 Faoilleach 2016.

Air neo ma tha sibh airson bruidhinn mun Phlana ann am barrachd doimhneachd, faodaidh sibh tighinn gu coinneamh phoblach aig 10m air Dihaoine 8 Faoilleach 2016 sna h-oifisean againn:
Seirbheis Ambaileans na h-Alba
Ceàrnag a’ Ghyle

Ma tha sibh airson tighinn chun na coinneimh seo, cuiribh fios gu Ann Tobin, Am Manaidsear Co-ionannachd le post-d atobin@nhs.net no le bhith fònadh 0131 314 0035 ro Dhiluain 21 Dùbhlachd 2015.

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Consultation - Equality Outcomes Consultation 2017

We would welcome your feedback on the Scottish Ambulance Service draft equality outcomes, which you can read on our website.

The Scottish Ambulance Service developed and published equality outcomes for the first time in 2013. Four years on we have reviewed our outcomes and are developing new ones to build on the work we have done to take our equalities work forward.

A short questionnaire for feedback can be found at
but we also welcome your general comments.

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